Ibiza · Headquarters
Our office and central services are based in Ibiza. From here, we coordinate support, IT maintenance and assistance for businesses.
IT SUPPORT FOR YOUR BUSINESS · A TEICOM SERVICE
IT support
for businesses.
IT support and maintenance for businesses. Choose your plan, add the managed services you need and calculate a monthly estimate. Licences and taxes are separate.
Calculate your quote ↗Explore the five plansRemote IT support · On-site coverage in Ibiza, Mallorca and Alicante
ILLUSTRATIVE EXAMPLE · 10 USERS AND COMPUTERS
A clear proposal.
CORE plan49 €
10 managed workstations110 €
M365: 1 tenant + 10 users25 €
184 € / month
Subtotal excluding taxes. Licences and usage charges are separate. Proposed rates awaiting validation.
Remote IT supportOn-site in Ibiza, Mallorca and AlicantePlans + management + licences
CLOSE TO YOUR BUSINESS
IT support in Ibiza, Mallorca and Alicante.
A team that understands your business and takes care of your IT. Remote assistance and coordination of on-site visits according to your business needs.
Mallorca · Local team
We have a team in Mallorca to assist businesses on the island and coordinate their IT support needs.
Alicante · Business support
We offer remote support and coordinate on-site assistance in Alicante with partners, according to the scope agreed in the proposal.
Is your business in another province? We also offer remote IT support. Tell us where you are and what you need.
CHOOSE YOUR STARTING POINT
IT support
plans.
Your plan defines coverage, included hours and support conditions. Complete your solution with the managed services and licences your business needs.
ACCESS
0 € / month
Support on demand.
- No included hours or coverage
- No triage SLA
- Work billed separately
- 59 € to activate on-call support
CORE
49 € / month
A foundation for your business.
- 1 location covered
- 1 hour included per month
- Triage: 3 business days
- 5% discount on additional hours
PLUS
79 € / month
More hours and coverage.
- 2 locations covered
- 2 hours included per month
- Triage: 2 business days
- 10% discount on additional hours
ELITE
149 € / month
Greater coverage and priority.
- Up to 4 locations covered
- 4 hours included per month
- Triage: 1 business day
- 15% discount on additional hours
CUSTOM
On request
A tailored proposal.
- 5 or more locations
- Customisable included hours
- Customisable SLA
- Conditions defined in the proposal
Plan fees exclude licences, managed services and taxes.
ALL THE DIFFERENCES AT A GLANCE
Compare and decide.
| Your plan | ACCESS | CORE | PLUS | ELITE | CUSTOM |
|---|---|---|---|---|---|
| Monthly fee | 0 € | 49 € | 79 € | 149 € | On request |
| Locations covered | No coverage | 1 | 2 | Up to 4 | 5 or more |
| Portal and telephone support line | Yes | Yes | Yes | Yes | Yes |
| Triage and initial contact | No SLA | 3 business days | 2 business days | 1 business day | Customisable |
| Monthly included hours | 0 h | 1 h | 2 h | 4 h | Customisable |
| Discount on additional hours | 0 % | 5 % | 10 % | 15 % | Customisable |
| On-call activation | 59 € | 29 € | 0 € | 0 € | Customisable |
| On-call work | Billed separately | Uses included hours | Uses included hours | Uses included hours | As agreed in the proposal |
The SLA covers triage and initial contact, not the resolution time. Activating on-call support and carrying out the work are separate items. Hours beyond the allowance are billed according to the applicable rate and time band.
01 · SUPPORT PLAN
Your level of support.
Coverage, included hours, triage and service conditions.
02 · MANAGED SERVICES
Your technology, looked after.
Workstations, servers, Microsoft 365, backup, MDM, networks and telephone systems.
03 · LICENCES AND USAGE
Each item kept separate.
Vendor subscriptions and usage charges are quoted separately.
BUILD YOUR PROPOSAL
Your business.
Your quote.
Explore the cost without entering your contact details. At the end, download the summary or prepare a request for Teicom.
BEFORE YOU DECIDE
Your questions,
answered.
What uses the included hours?
Incidents, requests, administration, short training sessions, operational advice and routine documentation. On-call work also uses included hours. Projects are quoted separately.
Are licences included?
No. The plan, managed services and licences are separate items. The plan fee is not the total price of a complete solution.
Does the SLA guarantee resolution times?
The SLA covers triage and initial contact in business days. Diagnosis and scope determine resolution.
Does ACCESS include free support?
The plan fee is 0 €, but it includes no coverage or hours. All work is billable. Activating on-call support adds 59 €.
Can you provide on-site support?
We provide for on-site coverage in Ibiza, Mallorca and Alicante. Scope and cost are specified in the proposal.
Let's talk about your business.
Tell us what you need. We'll help you find the right plan.
teicom. · IT support for your businessIndicative quote · Personalised proposalAbout TeicomBack to top ↑
IT SUPPORT FOR YOUR BUSINESS · A TEICOM SERVICE
IT support
for businesses.
IT support and maintenance for businesses. Choose your plan, add the managed services you need and calculate a monthly estimate. Licences and taxes are separate.
Calculate your quote ↗Explore the five plansRemote IT support · On-site coverage in Ibiza, Mallorca and Alicante
ILLUSTRATIVE EXAMPLE · 10 USERS AND COMPUTERS
A clear proposal.
CORE plan49 €
10 managed workstations110 €
M365: 1 tenant + 10 users25 €
184 € / month
Subtotal excluding taxes. Licences and usage charges are separate. Proposed rates awaiting validation.
Remote IT supportOn-site in Ibiza, Mallorca and AlicantePlans + management + licences
CLOSE TO YOUR BUSINESS
IT support in Ibiza, Mallorca and Alicante.
A team that understands your business and takes care of your IT. Remote assistance and coordination of on-site visits according to your business needs.
Ibiza · Headquarters
Our office and central services are based in Ibiza. From here, we coordinate support, IT maintenance and assistance for businesses.
Mallorca · Local team
We have a team in Mallorca to assist businesses on the island and coordinate their IT support needs.
Alicante · Business support
We offer remote support and coordinate on-site assistance in Alicante with partners, according to the scope agreed in the proposal.
Is your business in another province? We also offer remote IT support. Tell us where you are and what you need.
CHOOSE YOUR STARTING POINT
IT support
plans.
Your plan defines coverage, included hours and support conditions. Complete your solution with the managed services and licences your business needs.
ACCESS
0 € / month
Support on demand.
- No included hours or coverage
- No triage SLA
- Work billed separately
- 59 € to activate on-call support
CORE
49 € / month
A foundation for your business.
- 1 location covered
- 1 hour included per month
- Triage: 3 business days
- 5% discount on additional hours
PLUS
79 € / month
More hours and coverage.
- 2 locations covered
- 2 hours included per month
- Triage: 2 business days
- 10% discount on additional hours
ELITE
149 € / month
Greater coverage and priority.
- Up to 4 locations covered
- 4 hours included per month
- Triage: 1 business day
- 15% discount on additional hours
CUSTOM
On request
A tailored proposal.
- 5 or more locations
- Customisable included hours
- Customisable SLA
- Conditions defined in the proposal
Plan fees exclude licences, managed services and taxes.
ALL THE DIFFERENCES AT A GLANCE
Compare and decide.
| Your plan | ACCESS | CORE | PLUS | ELITE | CUSTOM |
|---|---|---|---|---|---|
| Monthly fee | 0 € | 49 € | 79 € | 149 € | On request |
| Locations covered | No coverage | 1 | 2 | Up to 4 | 5 or more |
| Portal and telephone support line | Yes | Yes | Yes | Yes | Yes |
| Triage and initial contact | No SLA | 3 business days | 2 business days | 1 business day | Customisable |
| Monthly included hours | 0 h | 1 h | 2 h | 4 h | Customisable |
| Discount on additional hours | 0 % | 5 % | 10 % | 15 % | Customisable |
| On-call activation | 59 € | 29 € | 0 € | 0 € | Customisable |
| On-call work | Billed separately | Uses included hours | Uses included hours | Uses included hours | As agreed in the proposal |
The SLA covers triage and initial contact, not the resolution time. Activating on-call support and carrying out the work are separate items. Hours beyond the allowance are billed according to the applicable rate and time band.
01 · SUPPORT PLAN
Your level of support.
Coverage, included hours, triage and service conditions.
02 · MANAGED SERVICES
Your technology, looked after.
Workstations, servers, Microsoft 365, backup, MDM, networks and telephone systems.
03 · LICENCES AND USAGE
Each item kept separate.
Vendor subscriptions and usage charges are quoted separately.
BUILD YOUR PROPOSAL
Your business.
Your quote.
Explore the cost without entering your contact details. At the end, download the summary or prepare a request for Teicom.
BEFORE YOU DECIDE
Your questions,
answered.
What uses the included hours?
Incidents, requests, administration, short training sessions, operational advice and routine documentation. On-call work also uses included hours. Projects are quoted separately.
Are licences included?
No. The plan, managed services and licences are separate items. The plan fee is not the total price of a complete solution.
Does the SLA guarantee resolution times?
The SLA covers triage and initial contact in business days. Diagnosis and scope determine resolution.
Does ACCESS include free support?
The plan fee is 0 €, but it includes no coverage or hours. All work is billable. Activating on-call support adds 59 €.
Can you provide on-site support?
We provide for on-site coverage in Ibiza, Mallorca and Alicante. Scope and cost are specified in the proposal.
Let's talk about your business.
Tell us what you need. We'll help you find the right plan.
teicom. · IT support for your businessIndicative quote · Personalised proposalAbout TeicomBack to top ↑
Request your proposal
Leave your details and we will help you define the IT support your business needs.
Thank you for your enquiry!
Our team will get back to you as soon as possible.
In the meantime, feel free to visit our website.